Situation-Behavior-Impact
When we perceive someone's behavior negatively, we often jump to conclusions and make assumptions about why someone acted the way they did. When giving feedback to that person, it can be hard to stay objective. Whenever you are about to give feedback to someone, Use Situation-Behavior-Impact to remove judgement.
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How to use this template for your next
Situation-Behavior-Impact
Giving and receiving feedback is a crucial part of every team's success. Yet, it's not always easy to give feedback effectively. That's why we've created this situation-behavior-impact template, to help you give feedback that is clear, specific, and actionable.
You can use this template when:
Giving feedback to team members about their work
Facilitating team meetings or discussions
Coaching team members or providing guidance on specific skills or behaviors that you would like to see improved
Tips to get the most out of this template
Be specific about the situation, behavior, and impact
Focus on the behavior, not the person
Avoid judgement by staying objective
Encourage reflection and action
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Clarify: Process what you’ve captured into clear and concrete steps. Decide if an item is a project, next action, or reference.
Organize: Put everything into the right place. Add dates to your calendar, delegate projects to other people, file away reference material and sort your tasks.
Review: Frequently look over, update, and revise your lists.
Engage: Get to work on the important stuff.
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Patterns:
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Structures:
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Mental models:
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Uncover root causes of events by looking at hidden levels of abstractions.
First principles
"What do you mean by...?"
Clarification"What could we assume instead?"
Probing assumptions"Why do you think this is true?"
Probing reasons/evidence"What effect would that have?"
Implications and consequences"What would be an alternative?"
Different viewpointsQuestioning the original question – "What was the point of this question?"
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