Onboarding Email
Creating magic for your customers across every little touch point is extremely important. Send a warm & memorable onboarding email to your users & guide them with how to become a power user of your product.
(It's free)
How to use this template for your next
Onboarding Email
Follow Up Email
Hi [First name],
I'm writing to follow up on my email regarding [what your last email was about].
I didn't hear back from anyone on your team.
If it makes sense to talk further, let me know how your calendar looks for the next few weeks for a 5-10 minute call.
Thank You,
Customer Facing
Follow Up Email
Template By
HC

The most polite yet persuasive follow up email!
Bug Fixed
Hey (Name),
Thank you so much for bringing the [x] bug to our notice. We are sorry if you had to go through any trouble because of it.
We are happy to inform you that the bug has been fixed & it's looking all good now.
Continue enjoying our product, thank you!
Regards,
(Name)
Customer Facing
Bug Fixed
Template By
HC

Let your customers know about the bug fixes
Thanks for Feedback
Hey [Name],
Thanks for getting in touch with us.
We appreciate your feedback and always encourage suggestions to make our platform more efficient. I will forward to our team for review.
Please let us know if there is anything I can assist you with.
Regards,
[Your Name]
Customer Facing
Thanks for Feedback
Template By
HC

Let your customers know that they are being heard.
Influencer Outreach
Hi (name),
I thought your post on [subject] was great! I really enjoyed [authentic reason why it was great]. I just wrote a post about [compelling teaser]. I know you are go-to person on this this, and I’d love to get your feedback. Do you mind if I send you a link?
Cheers,
[your name]
Customer Facing
Influencer Outreach
Template By
HC

Reach out to your favourite people
Churn Email Template
Hey (name),
I noticed you started using Mex but didn't quite make it to that "magic moment" where most users see the real value of the tool.
I'm curious what may have gotten in the way of that?
1. Was it too expensive?
2. Was the tool hard to use?
3. Are you just not ready yet?
4. Have you been recruited as an astronaut?
Maybe it was something else?
Could you reply with the number that best fits you? I promised the team if you responded I'd treat them to a Pizza party.
I'd love to hear why, even if it's just a quick sentence to tell me that you went with another service.
You're the best.
(Name)
Customer Facing
Churn Email Template
Template By
HC

Stop your customers from leaving you!