Hi [First name],

I'm writing to follow up on my email regarding [what your last email was about].

I didn't hear back from anyone on your team.

If it makes sense to talk further, let me know how your calendar looks for the next few weeks for a 5-10 minute call.

Thank You,

Hey (Name),

Thank you so much for bringing the [x] bug to our notice. We are sorry if you had to go through any trouble because of it.

We are happy to inform you that the bug has been fixed & it's looking all good now.

Continue enjoying our product, thank you!

Regards,
(Name)

Hey [Name],

Thanks for getting in touch with us.

We appreciate your feedback and always encourage suggestions to make our platform more efficient. I will forward to our team for review.
Please let us know if there is anything I can assist you with.

Regards,
[Your Name]

Hi (name),

I thought your post on [subject] was great! I really enjoyed [authentic reason why it was great]. I just wrote a post about [compelling teaser]. I know you are go-to person on this this, and I’d love to get your feedback. Do you mind if I send you a link?  

Cheers,
[your name]

Hey (name),

I noticed you started using Mex but didn't quite make it to that "magic moment" where most users see the real value of the tool.

I'm curious what may have gotten in the way of that?

1. Was it too expensive?
2. Was the tool hard to use?
3. Are you just not ready yet?
4. Have you been recruited as an astronaut?

Maybe it was something else?

Could you reply with the number that best fits you? I promised the team if you responded I'd treat them to a Pizza party.

I'd love to hear why, even if it's just a quick sentence to tell me that you went with another service.

You're the best.
(Name)