Hi [First name],

I'm writing to follow up on my email regarding [what your last email was about].

I didn't hear back from anyone on your team.

If it makes sense to talk further, let me know how your calendar looks for the next few weeks for a 5-10 minute call.

Thank You,

Hey (Name),

Thank you so much for bringing the [x] bug to our notice. We are sorry if you had to go through any trouble because of it.

We are happy to inform you that the bug has been fixed & it's looking all good now.

Continue enjoying our product, thank you!

Regards,
(Name)

Hey [Name],

Thanks for getting in touch with us.

We appreciate your feedback and always encourage suggestions to make our platform more efficient. I will forward to our team for review.
Please let us know if there is anything I can assist you with.

Regards,
[Your Name]

Hey (name),

I noticed you started using Mex but didn't quite make it to that "magic moment" where most users see the real value of the tool.

I'm curious what may have gotten in the way of that?

1. Was it too expensive?
2. Was the tool hard to use?
3. Are you just not ready yet?
4. Have you been recruited as an astronaut?

Maybe it was something else?

Could you reply with the number that best fits you? I promised the team if you responded I'd treat them to a Pizza party.

I'd love to hear why, even if it's just a quick sentence to tell me that you went with another service.

You're the best.
(Name)

Greetings (name)

Thank you for signing up to [YOUR_PROJECT]. We are beyond excited that you've joined us. My name is {X} and I am the {job title} for {X}. You may want to get started here:

● Handy link 1
● Handy link 2
● Handy link 3

If you have any questions, please hit reply. I’d love to hear from you – whether it’s to tell me some rather unpleasant constructive feedback or a blush-worthy compliment. 

Thank you,
(your firstname)