Hey (name),

I noticed you started using Mex but didn't quite make it to that "magic moment" where most users see the real value of the tool.

I'm curious what may have gotten in the way of that?

1. Was it too expensive?
2. Was the tool hard to use?
3. Are you just not ready yet?
4. Have you been recruited as an astronaut?

Maybe it was something else?

Could you reply with the number that best fits you? I promised the team if you responded I'd treat them to a Pizza party.

I'd love to hear why, even if it's just a quick sentence to tell me that you went with another service.

You're the best.
(Name)

Hey (name),

I noticed you started using Mex but didn't quite make it to that "magic moment" where most users see the real value of the tool.

I'm curious what may have gotten in the way of that?

1. Was it too expensive?
2. Was the tool hard to use?
3. Are you just not ready yet?
4. Have you been recruited as an astronaut?

Maybe it was something else?

Could you reply with the number that best fits you? I promised the team if you responded I'd treat them to a Pizza party.

I'd love to hear why, even if it's just a quick sentence to tell me that you went with another service.

You're the best.
(Name)

Churn Email Template

Personal Space

Churn Email Template

Churn Email Template

This email snippet will let you understand why your customers are churning in a quick and effective way. Use this snippet with a workflow to automate the survey every time someone cancel its plan

Use Snippet

(It's free)

How to use this template for your next

Churn Email Template

Churn is a huge problem for companies. In fact, it's been estimated that the average company loses 10-15% of its customer base every year.

That's why it's so important for product teams to understand why customers churn. With this information, they can make changes to the product that will reduce churn and improve retention.

This template can be used by product teams to reach out to customers who have churned and ask them why they made the decision to leave. By understanding the reasons behind customer churn, product teams can make changes that will reduce it.


Here are some scenarios where this template could be used:

  • After a customer cancels their subscription

  • After a customer stops using the product

  • After a customer downgrades their subscription

How do I use the snippet?

  1. Type [[ wherever you are

  2. Search One-on-one meetings

  3. Magic πŸͺ„

How do I use the snippet?

  1. Type [[ wherever you are

  2. Search One-on-one meetings

  3. Magic πŸͺ„

How do I use the snippet?

  1. Type [[ wherever you are

  2. Search One-on-one meetings

  3. Magic πŸͺ„

Related Snippets πŸ“Œ

Related Snippets πŸ“Œ

Follow Up Email

Hi [First name],

I'm writing to follow up on my email regarding [what your last email was about].

I didn't hear back from anyone on your team.

If it makes sense to talk further, let me know how your calendar looks for the next few weeks for a 5-10 minute call.

Thank You,


Customer Facing

Follow Up Email

Template By

HC

Workduck

The most polite yet persuasive follow up email!

Bug Fixed

Hey (Name),


Thank you so much for bringing the [x] bug to our notice. We are sorry if you had to go through any trouble because of it.

We are happy to inform you that the bug has been fixed & it's looking all good now.

Continue enjoying our product, thank you!


Regards,
(Name)






Customer Facing

Bug Fixed

Template By

HC

Workduck

Let your customers know about the bug fixes

Thanks for Feedback

Hey [Name],

Thanks for getting in touch with us.

We appreciate your feedback and always encourage suggestions to make our platform more efficient. I will forward to our team for review.
Please let us know if there is anything I can assist you with.

Regards,
[Your Name]






Customer Facing

Thanks for Feedback

Template By

HC

Workduck

Let your customers know that they are being heard.

Influencer Outreach

Hi (name),


I thought your post on [subject] was great! I really enjoyed [authentic reason why it was great]. I just wrote a post about [compelling teaser]. I know you are go-to person on this this, and I’d love to get your feedback. Do you mind if I send you a link?  


Cheers,
[your name]






Customer Facing

Influencer Outreach

Template By

HC

Workduck

Reach out to your favourite people

Onboarding Email

Greetings (name)

Thank you for signing up to [YOUR_PROJECT]. We are beyond excited that you've joined us. My name is {X} and I am the {job title} for {X}. You may want to get started here:

● Handy link 1
● Handy link 2
● Handy link 3

If you have any questions, please hit reply. I’d love to hear from you – whether it’s to tell me some rather unpleasant constructive feedback or a blush-worthy compliment. 

Thank you,
(your firstname)

Customer Facing

Onboarding Email

Template By

HC

Workduck

Create customised Onboarding emails for your customers.

Don't let crazy Ideas go down the drain.
Mex it Today!

Don't let crazy Ideas go down the drain.
Mex it Today!

Don't let crazy Ideas go down the drain.
Mex it Today!