Churn Email Template
This email snippet will let you understand why your customers are churning in a quick and effective way. Use this snippet with a workflow to automate the survey every time someone cancel its plan
(It's free)
How to use this template for your next
Churn Email Template
Churn is a huge problem for companies. In fact, it's been estimated that the average company loses 10-15% of its customer base every year.
That's why it's so important for product teams to understand why customers churn. With this information, they can make changes to the product that will reduce churn and improve retention.
This template can be used by product teams to reach out to customers who have churned and ask them why they made the decision to leave. By understanding the reasons behind customer churn, product teams can make changes that will reduce it.
Here are some scenarios where this template could be used:
After a customer cancels their subscription
After a customer stops using the product
After a customer downgrades their subscription
Follow Up Email
Hi [First name],
I'm writing to follow up on my email regarding [what your last email was about].
I didn't hear back from anyone on your team.
If it makes sense to talk further, let me know how your calendar looks for the next few weeks for a 5-10 minute call.
Thank You,
Customer Facing
Follow Up Email
Template By
HC
The most polite yet persuasive follow up email!
Bug Fixed
Hey (Name),
Thank you so much for bringing the [x] bug to our notice. We are sorry if you had to go through any trouble because of it.
We are happy to inform you that the bug has been fixed & it's looking all good now.
Continue enjoying our product, thank you!
Regards,
(Name)
Customer Facing
Bug Fixed
Template By
HC
Let your customers know about the bug fixes
Thanks for Feedback
Hey [Name],
Thanks for getting in touch with us.
We appreciate your feedback and always encourage suggestions to make our platform more efficient. I will forward to our team for review.
Please let us know if there is anything I can assist you with.
Regards,
[Your Name]
Customer Facing
Thanks for Feedback
Template By
HC
Let your customers know that they are being heard.
Influencer Outreach
Hi (name),
I thought your post on [subject] was great! I really enjoyed [authentic reason why it was great]. I just wrote a post about [compelling teaser]. I know you are go-to person on this this, and I’d love to get your feedback. Do you mind if I send you a link?
Cheers,
[your name]
Customer Facing
Influencer Outreach
Template By
HC
Reach out to your favourite people
Onboarding Email
Greetings (name)
Thank you for signing up to [YOUR_PROJECT]. We are beyond excited that you've joined us. My name is {X} and I am the {job title} for {X}. You may want to get started here:
● Handy link 1
● Handy link 2
● Handy link 3
If you have any questions, please hit reply. I’d love to hear from you – whether it’s to tell me some rather unpleasant constructive feedback or a blush-worthy compliment.
Thank you,
(your firstname)
Customer Facing
Onboarding Email
Template By
HC
Create customised Onboarding emails for your customers.